I was looking for 1 specific vehicle at the dealership. Patrick was terrific - totally professional, easy to deal with, no pressure at all. He handled everything efficiently and pleasantly. A truly nice guy. On the business side, Doc took care of all the paperwork easily - also professional and friendly. If these 2 are typical of the employees at the dealership it is one I would definitely visit again.
What started out as a poor experience, ended well. My college student's 2012 Ford Focus wouldn't start and we don't live in Mobile. Googled Ford dealerships and Mullinax was close to campus. I contacted them to see about having the vehicle towed. I was given the name of a towing company and told that I would be called when my car arrived. I was not. I called twice Friday afternoon, twice on Saturday and several times on Monday, today. On Saturday, the operator found someone in the parts department who went out and verified that my car was in fact there. I called Monday morning at 7:50 and was told that the technician was looking at it , who my service advisor would be and that I would get a call soon. 2 hours later, I called them again. Had to leave a message. Called 30 minutes later and asked for the service manager Kristy after some extensive pleading, I got them to find her. She was going right out to the technician and would call me back. In the meantime, I started reading the reviews. While the overall review was good, the service department was a constant source of problem. I emailed the general manager. After this, the GM emailed me back, the service manager was calling me and last person I heard from was the service advisor telling me the car would be finished shortly. It was an extended warranty issue and was in fact finished and picked up by my son this afternoon.
I wanna commend your service advisor Ryan for professionalism. He was very helpful and polite. I normally use Tracey but he took very good care of me while she was out. He even wished me a merry Christmas when I checked out that's not something you hear much these days. He just gave me this warm a fuzzy feeling.
I purchased my vehicle today and Derek Montalvo was my great salesman. Derek was very nice, patient, attentive, and very helpful through out the entire process. He communicated with me from the day I called him inquiring about the vehicle all the way up until I completed the process. I went to look a one car and he remained focused on that car only and he did not try to pressure me into changing my mind about anything. The process was smooth and did not take all day like some dealerships do. Derek is a great salesman and went above and beyond to make sure I was happy. I give him 5 stars and two thumbs up. He is the best salesman that I have ever dealt with. Thanks Derek, Keep up the great work.
I give Mullinax Ford of Mobile more than five stars! I have been trying to get approved for a car and everywhere I went, I was turned down and felt judged. But, when I put in for information about a 2017 Ford Fusion SE online, Michael was very quick to get in touch with me. I got there and he was tied up so he let Bennie Howard help! Must I say, Bennie made sure I had a 100% hassle free experience!!! I'm now the happy owner of a very nice and affordable car! I recommend Mullinax Ford of Mobile and Bennie Howard to anyone looking for a great car buying experience. Bennie was very knowledgeable and just overall great!!! Thank you Mullinax and thank you even more Bennie!!!! Doc was awesome as well. Very generous and caring people. They care about the WHOLE situation, not just what your credit score is!
Communication is the problem that needs work for Mullinax. Will give them another chance should we need to.
Mullinax Ford Of Mobile is a US Car Wash based in Mobile, Alabama. Mullinax Ford Of Mobile is located at 7311 Airport Blvd, Mobile, AL 36608, USA.
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