Called for service at 8:02pm. Left name and number to be called back at. Called at 8:39pm and asked for an update. Person that answered the call said Ricky had just picked up my request and would call me soon. Never heard from him. Called another company for service and confirmed a time of arrival within minutes, and arrived on time and taken care of.
If I could give zero stars I would!!!!!!!!!! My insurance agency called POP A LOCK at 5pm.... they never showed up period. I did not get phone call from the technician. I called Pop A Lock THREE times and they never got in touch with the technician I waited 4 hours!!!!!! I then called my insurance agent they sent out another technician who was there in 45 minutes!!! This was uncalled for...I was stranded for 4 hours by myself... Du"ALL called got my exact location and unlocked my car within 45 minutes of my agency calling them!
Too expensive and rude! You can't be both!
I made quite a negative review before all the facts were known. Apparently there were some phone scammers posing as them. It was an unfortunate situation but Pop-A-Lock was great when it came to getting to the bottom of things. I hate that they're having to deal with people ruining their reputation as well as endangering lives to make a quick $30 bucks.
If I could give 0 stars I would. I called at 8:23 am and was told some one would be here in 25 to 30 minutes. Well a hour passes and no call no did anyone show up. I called and was told someone would contact me, in a rude put out of their way kind of tone. Waited another 30 minutes and called again. I was told all she could do was send a message to the driver, and she couldn't tell me how much longer it would be. So I cancelled! This was some rediculously horrible customer service. I will never call this company again!!!
Pop A Lock Locksmith Mobile is a US Locksmith based in Mobile, Alabama. Pop A Lock Locksmith Mobile is located at 3768 Moffett Rd, Mobile, AL 36618, USA.
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