Then, I just got my items delivered and set up this past Saturday and the delivery men were extremely kind and helpful. They made sure that the furniture was where I wanted and even gave me advice to help me make more space in the room so it wasn't as cramped. I am overall extremely happy about my entire experience and would recommend them again to anyone.
Customer service means a lot to me! I just left this store looking for matress set and livibg room furniture already approved through progressive.. its unbelievable no one came and asked if i needed help nor did anyone greet me coming in nor leaving!! There was a sales associate sitting down and didn't even open her mouth to help.. i will never go back, thanks
I went in to Ashley Furniture on a whim today. I was greeted at the door by Dee, who was very welcoming and explained the promotions that were going on. He did not pressure me and let me shop on my own. After looking at the Urbanology line (which is so hip and unexpected), I decided that I needed assistance. I approached Dee and asked him to help me. He was so kind and knowledgeable. We went around the store and selected pieces for my new home. Thank you to all of the staff at Ashley for making my experience today enjoyable! I look forward to working with Ashley in the near future.
We ordered a piece from mobile store to be picked up from the warehouse. We called to the store to see if was in and secured in a box. She said it was in then I drove an hour to be told it wasn't scheduled to be in until the next week! Then I finally get this exclusive piece of furniture to only be broken! Wow, now I call store, so called manager Kim.. her quote " if you would have paid for delivery you would not have this problem." Ok can you send me a new one and pick this up? No you must return it and wait on another piece. I told her in fun I'll see you in court . " we going to get our money any way" . currently calling corporate let me see how this goes
From the time I went to research the exact furniture I wanted from when it was delivered to my home, I have had nothing but excellent service. When I first went to look for two bedroom suites for my twins, I really didn't know what I was looking for. However, my sales representative was very patient with me and put me in the right direction. She gave me a sheet with the items that I selected so that when I came back all I had to do was pay.
Cons: In Home delivery charge way too high, $300.00 for sofa love seat and recliner. No one at Ashley could explain how delivery charge was calculated. They profit from furniture markup and delivery charge also.
When I returned a little over a week later, she was not in that day, however, her coworkers were more than courteous with helping me get everything I needed and ordered in a timely manner.
Pros: Dee at Mobile store was extremely knowledgeable about the furniture they sell, very helpful and patient, great salesman. There are many other places that sell Ashley furniture but the best place to buy premium furniture is from Ashley stores.
Ashley Homestore is a US Furniture Store based in Mobile, Alabama. Ashley Homestore is located at 1310 Tingle Cir E H, Mobile, AL 36606, USA.
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