Long story short, I've been married 6 months and I have only had my ring a total of 6 weeks because the diamonds keep falling out. I was told 6 weeks at most and each time I has to wait 8 weeks or more for it to be repaired. Not to mention we didn't receive my husbands ring until a few days before we got married. Because it was special ordered and they either lost it or sold it to someone else and had to reorder it. Save your time, money and sanity and go somewhere else!
Paid for a nice wedding band there. The display one was broken, so they had to order another one. They told us to take the broken display ring, and "exchange" it when the new one came in. I was not willing to be responsible for a ring that was already broken that I was not planning to keep. They finally agreed that we could pay and then pick up the ring when it came in 5 days. Over a month later, and several calls, they couldn't figure out where the ring was, maybe they never ordered it. They told us on Thursday that they'd order it and they'd call us Monday. By Wednesday we called several times, no answer EVER at the store during business hours. Finally got an answer, and they hung up on me. We drove to the store, waited in a huge crowd while only 3 employees tried to handle at least 20 customers (days before Christmas). The only good thing about the experience was the person we purchased from was nice and spent time with us, and the person we requested our refund from was very understanding. When we got there, they did have the ring, but we just got a refund because we don't want to deal with this location ever again. There's plenty of other jewelers in Mobile, even if we end up spending more money. We don't want to deal with a lifetime of repairs, cleanings, resizings, etc through this location. They have a nice selection and good deals, but I'd only buy for something that is a one time thing, like a necklace, not something that you'll need to deal with them regularly.
Sent my ring off to be repaired, never got notified when the ring came back, called over 8 times in a day at various times and was unable to get anyone to even pick up the phone, once they answered they couldn't figure out if it was in or not, had to call corporate...turns out my ring has been there for over 2 weeks and they don't know what happened...yea right. Will not be using this location ever again...
Had to make four trips! Ordered a new wedding ring, and they couldn't find it, after they called and said it was here. All around terrible experience. Will never shop there again!
I have always had EXCEPTIONAL service withe the Zales team, every state I've lived in & every team I've had to utilize - all extremely helpful. I've been to numerous other dealers & have had VERY poor experiences; diamonds falling out, numerous returns, etc. The team at Zales has always been 100% straight forward & willing to assist, which is why, hands down, I make all my diamond purchases with them!!
Zales is a US Jewelry Store based in Mobile, Alabama. Zales is located at 3213 Joe Treadwell Dr, Mobile, AL 36606, USA.
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