Lost about 10 dollars as it was about 3 gallons missing.
I was only first time renting a truck and talked gently during her slamming.
Nice facility, nice folks that work there. Clean, nice-riding trucks that are competitive with U-Haul.
I lost money on that and it was directly related to the previous person that rented the truck not filling it back up all the way and the rental property not checking for that. They did not protect me from loosing money and caused me to be taken advantage of by the previous renter. I contacted them after the fact and of course hit a brick wall with the management. Really odd too, she just kept repeating the same sentence over and over again "contract says full tank". There are better ways to handle things.
Do yourself a favor, don't use U-Haul if Penske is available - you'll be pleasantly surprised.
They had charged me 2 days and and hand truck even said as I do not use for furniture carry purpose. I went to company in order to correction of wrong calculation purpose but officer insulted as yelling to me as high volume. I told her please be speak as normally not to be aggressive because I am customer. And then she had fired me and told that not to come here again.
I had rent a truck last week for only one day from this office . picked up on Saturday morning and dropped it Sunday morning at on time.
They tried to charge me double becouse they only had one truck left. It is not my problem that don't have more trucks so why charge me for that.Will not be dealing with them at all
I rented from here and they were very professional and the truck was extremely clean. I would rent from this place again, but will make sure gas is absolutely full.
So , I do not to recommend this office. U haul is more reliable and tendering to customer.
Site does not make absolutely sure gas tank is full.
Only problem: The gas gauge seemed to be full, but actually was not. I asked the manager if it was full, she looked at the gauge and said that was as full as it gets. The gauge was tilted slightly before the F and the range was about 272 miles on the first trip. After I filled it up correctly the gas went far past the F and was very full and the range was 306 miles.
Penske Truck Rental is a US Moving Company based in Mobile, Alabama. Penske Truck Rental is located at 7841 Airport Blvd, Mobile, AL 36608, USA.
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